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Mountain climbing experiences
Experiences I learnt through Summiting Journey of Thorong Peak
  • 11
  • Oct 9, 2024

“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”- Andy Rooney Bibek Kumal is working as a Human Resource Officer...

Effective project management strategies
Effective Stakeholder Management : Strategies for Project Success
  • 31
  • Oct 6, 2024

Cheryl Yeoh said, “The best way to minimize disagreement is to ensure all the stakeholders are in the room.” This statement/quote signifies the sine qua non of the stakeholders’ participation in...

Customer-centric call center
Building a Customer-centric Call Center: Strategies for Success
  • 132
  • Sep 17, 2024

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” - Lauren Freedman,author and retail veteran. There is no doubt to...

Communication strategies for distributed project teams
Communication Strategies for Distributed Project Teams: Overcoming Challenges
  • 153
  • Sep 11, 2024

What will the workplace become if there is no network of communication? The answer is obvious. There will be tons of misunderstanding amongst the team members, the project may get...

Quality Assurance in Call Centers
Quality Assurance in Call Centers: Best Practices for Monitoring and Improvement
  • 262
  • Aug 20, 2024

Call Centers that can be entitled as the backbone of the business organizations, are subject to provide exceptional customer services to the customers who express their queries, complaints are issues...

Lessons learned from project failures
Lessons Learned from Project Failures: Turning Setbacks into Opportunities
  • 381
  • Aug 3, 2024

Success and failure are like the two sides of a coin. Every assigned task, every examination, and every mission may either succeed or fail. Likewise, every project constitutes the outcomes...

Navigating Diversity and Inclusion in the Workplace
Navigating Diversity and Inclusion in the Workplace: Strategies for HR professionals
  • 921
  • Jul 17, 2024

Like the multifariousness of flowers included in the garden, a typical workplace should also constitute diverse human resources whose perspectives and ideas are heartily welcomed in the organization. The quote...

Budgeting and Cost Control in Project Management
Budgeting and Cost Control in Project Management: Tips for Success
  • 511
  • Jul 9, 2024

“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.” This project management...

Reducing Customer Wait Times
Reducing Customer Wait Times: Strategies for Efficient Call Handling
  • 539
  • Jun 25, 2024

Beep beep….. The inquisitive query of a customer may turn into anger when he/she has to wait for a longer time before the call center agent picks up a call....

project management software
Using Project Management Software: Tools to Streamline Planning and Execution
  • 812
  • Jun 14, 2024

Undertaking a project is a tectonic thing that requires a series of planning and collaboration of team members and concerned individuals in a very efficient and smooth way. From a...

HR Data Analytics
HR Data Analytics: Using Metrics to Drive Informed Decision-making
  • 612
  • Jun 8, 2024

“What gets measured gets improved.” This quote by Peter Drucker unriddles that measuring the factors gets the potentiality of enhancements or development. If the factors are left as they are,...

Effective Call Scripting
Effective Call Scripting: Enhancing Customer Interactions and Satisfaction
  • 549
  • May 25, 2024

“Hello, May I help you, Sir/Ma’am?” Initiating the conversation with the former greetings and ending with the satisfactory conclusion for customers, customer service representatives or call center agents have to...

Managing Conflict in the Workplace
Managing Conflict in the Workplace: Tips for HR Professionals
  • 563
  • May 15, 2024

The workplace is a locus of employees belonging to distinct backgrounds, diverse personalities, and opinions. It's no doubt to illustrate that discord or conflict is bound to occur starting from...

Scope Creep in Project Management
Scope Creep and How to manage it: Keeping Projects on Track
  • 629
  • May 7, 2024

A project gets launched afterlots ofprocesses such asideation, team discussions, analysis of challenges and problems amidst the project, and many more. Within the project tenure, the stakeholders may approach new...

Technology Trends in Call Center Management
Technology Trends in Call Center Management: AI, Chatbots, and Automation
  • 745
  • Apr 9, 2024

A happy and satisfied customer should be the end pretension of any business indeed along with other substantial goals. With the reason to accentuate customer satisfaction in order to hold...

Risk Management in Project Planning
Risk Management in Project Planning: Identifying, Assessing and Mitigating Risks
  • 694
  • Mar 20, 2024

“With the great project comes Greater Risks.” This quote can be cherry-picked as the substitute in terms of Project Planning rather than expressing the “With great power comes great responsibility”...

Agile and Waterfall Project Management Methodology
Agile vs Waterfall: Choosing the Right Project Management Methodology
  • 1089
  • Mar 4, 2024

“Project management is like juggling three balls- time, cost, and quality. Program management is like a troupe of circus performers standing in a circle, each juggling three balls and swapping...

Effective Performance Appraisal Techniques
Effective Performance Appraisal Techniques: Enhancing Employee Development
  • 1023
  • Feb 25, 2024

An employee works 9 to 5 in the organization. His/her efforts contribute to the effective business of the organization. In return for his/her commitments, he/she gets monetary compensation. However, the...

Managing High Call Volumes
Managing High Call Volumes: Tips for Efficient Resource Allocation
  • 1019
  • Feb 7, 2024

“It takes months to find a customer…… seconds to lose one.”- Vince Lombard When a customer needs help or support for the usage of the product or service, he or she...

The Importance of Employee Onboarding
The Importance of Employee Onboarding: Best Practices for a Smooth Transition
  • 1221
  • Jan 25, 2024

VACANCY OPEN!!! The vacancy communique of a certain organization or a company is published through social media, newspapers and other networks explicating the qualifications, experiences, and the job requirements. People...

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