Ideas, innovation, techniques, and modules are the important components for completing any task in this labyrinthine scenario of project management. From the idea formation until its completion and also the...
Enhancing customer experience (CX) with customer service excellence is the prominent objective of every call center/contact center, along with other ideals. The traditional setup of call centers was kenspeckled in...
We have discussed many topics under Project Management, which the viewers can check out through this backlink. Today, we will be canvassing on the topic, namely, Project Management Triangle. Project...
When a company initiates its operations, it has certain business objectives i.e. profit maximizing, service-oriented, etc. With the success of the company's activities, it intends to expand its services and...
With the admixture of two words and phrases, the term Project Human Resource Management refers to the application of project management skills and principles for the management of human resources...
Who has ever expected that the presence of physical workstations could transform into remote working or hybrid work modules with the outbreak of the COVID-19 pandemic? Who has ever thought...
“THANK YOU for your efforts.” This line may sound plain vanilla but the expression of this single line may leave a crackerjack impact upon whom the expression is being shared....
What if the rainbow is not made with commingled colors of 8 but just a monotonous color of yellow or red or just black? That rainbow may not seem attractive...
Employee engagement and workplace satisfaction are like the two wheels of a chariot. In the absence of one, the efficiency of organizational operations may get disrupted due to more reasons....
From the first planning to the final deliverables, the project management procedure goes through multiple stages. Project management methodology is used to determine the type of project. A project management...
“AI is going to change everything, but it’s going to take a partnership between humans and AI, not a competition.” - Mark Cuban. Nobody has ever expected the trends of technology...
When any client or customer telephones the call center to unbosom his/her complaints or queries, he/she wants an immediate response from that call center. Immediate clarification and replies need to...
Project management tends to be successful when the project is accomplished within the stipulated time and budget with the available resources leading to the satisfaction of all stakeholders involved. The...
A boss should be a proactive leader, communicator, and an understandable colleague. There are many incidents of bosses yelling at the employees, showcasing temper tantrums in front of others, lambasting...
Even though the trend of remote working has embarked upon many organizations, there is still traditional 9-5 jobs existing around the globe. Be it hybrid working module, remote working or...
A project or a plan becomes successful only with a cornucopia of team meetings. Team meetings are the keystone for initiating the plan, finding solutions for ongoing challenges, and executing...
“Hello, I need your help./I have to report serious complaints./I have this issue.” All these conversations get initiated by the customer/clients when they dial the number to express their queries/complaints/issues...
Jen Elsam, Project Manager - “Project management is like conducting an orchestra. Each element, no matter how small, plays a crucial part in creating a harmonious and successful symphony of...
Call or contact centers are the point of contact between businesses and customers. Customers get their problems resolved with one dial at call centers and customer experience gets enhanced. The...
“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”- Andy Rooney Bibek Kumal is working as a Human Resource Officer...
