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I believe that you will require a excellent soft skills, patience, understanding(putting yourself in customer's shoes), clarity(informative)and a serving behaviour read more... to be a good customer service representative.

Skills required for good customer service representative are  like

1.Empathy

3.Calmness, Time management.

3.Confident ,service knowledge.

read more... 5.Ability to cope the customer issue.

6.Postive attitude

7. Self control.

8.  Adaptability.

9. Communication skill.

10. Active listening 

Out of many essential skills there are few skills very few can aquire and implement. Most of the candidates are skilled with all the Hard skills but as a part of Soft read more... Skills , communication skills, self control, empathy and feeling of ownership are the key skills to excel as a customer service representative.

There are many types of skills required for being a good customer service representative and they are as follows: 1. Patience 2. Attentiveness 3. Ability to Communicat read more... e Clearly 4. Knowledge about the Products/Company 5. Ability use Positive Language 6. Time management Skills 7. Closing Ability 8 Willingness etc...

Communication Skill, I think so :) :p 

Politeness and calmness

A Customer service representative is the first point of contact for a company’s customers. As their chief responsibility is to handle customer queries and resolv read more... e their issues in a timely and efficient manner, they require a set of skills that can help them make every interaction a productive one.

These are some valuable skills that a customer service representative can acquire to perform his/her duties proficiently.

         I.            Active listening

       II.            Oral communication

     III.            Problem solving

     IV.            Empathy

      V.            Negotiation skills

     VI.            Confidence and assertiveness

   VII.            Time management

 VIII.            Analytical skills

     IX.            Computer and technical knowledge

       X.            Self-control

Additional qualities that a CSR can develop include

-          Diplomacy

-          Humour

-          Proactivity

-          Dependability

-          Patience

-          Persuasion

-          Positivity

-          Tact

-          Flexibility

Training and development help the employee to work on their weakness or let's say skills which they are lacking. It is important to expedite the acquisition of kno read more... wledge, skills, and abilities to perform the job effectively. 

It is important because it gives the employe a chance to grow in their field and perform their task more adequately.

Also, it helps the employee to achieve read more... some promotions they are searching for.

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

-  Improved employee performance as a result of enhanced skills and confidence

-  Increased productivity and adherence to quality standards enabling overall improvement of the organization

-  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

-  Reduced employee turnover making recruitment costs go down due to staff retention

-  Employees get updated on the trending technology and advanced methods

-  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

-  Improved customer satisfaction due to Employees’ quality performance

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

-  Improved employee performance as a result of enhanced skills and confidence

-  Increased productivity and adherence to quality standards enabling overall improvement of the organization

-  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

-  Reduced employee turnover making recruitment costs go down due to staff retention

-  Employees get updated on the trending technology and advanced methods

-  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

-  Improved customer satisfaction due to Employees’ quality performance

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

-  Improved employee performance as a result of enhanced skills and confidence

-  Increased productivity and adherence to quality standards enabling overall improvement of the organization

-  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

-  Reduced employee turnover making recruitment costs go down due to staff retention

-  Employees get updated on the trending technology and advanced methods

-  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

-  Improved customer satisfaction due to Employees’ quality performance

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

-  Improved employee performance as a result of enhanced skills and confidence

-  Increased productivity and adherence to quality standards enabling overall improvement of the organization

-  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

-  Reduced employee turnover making recruitment costs go down due to staff retention

-  Employees get updated on the trending technology and advanced methods

-  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

-  Improved customer satisfaction due to Employees’ quality performance

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

ü  Improved employee performance as a result of enhanced skills and confidence

ü  Increased productivity and adherence to quality standards enabling overall improvement of the organization

ü  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

ü  Reduced employee turnover making recruitment costs go down due to staff retention

ü  Employees get updated on the trending technology and advanced methods

ü  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

ü  Improved customer satisfaction due to Employees’ quality performance

Training and development is a part of performance management system in the workplace which helps both employers and employees improve individual and overall efficiency read more... in the workplace. Although the two terms are used interchangeably, they’re very distinct HR functions. Training, which typically is a short-term endeavor, focuses on discrete skill sets, such as learning software applications that assist employees in becoming more productive or efficient. Development, on the other hand, focuses on a longer-term solution to improving employee capabilities, such as leadership development programs or job coaching and mentoring. However, the benefits that these functions serve are correlative which include:

ü  Improved employee performance as a result of enhanced skills and confidence

ü  Increased productivity and adherence to quality standards enabling overall improvement of the organization

ü  Employee retention as they will feel valued for being invested in and being provided the opportunity to build new skills

ü  Reduced employee turnover making recruitment costs go down due to staff retention

ü  Employees get updated on the trending technology and advanced methods

ü  Enhances company reputation and profile in the market that makes a company more attractive to potential new recruits who seek to improve their skills

ü  Improved customer satisfaction due to Employees’ quality performance

As per my experience ,Keys Skills may be like

1.Empathy

3.Calmness, Time management.

3.Confident ,service knowledge.

5.Ability to cope the cust read more... omer issue.

6.Postive attitude

7. Self control.

8.  Adaptability.

9. Communication skill.

10. Active listening 

In my years of eperience the key skills to handle customer efficiently is communucation skills. Have a smile on your face and communicate customer with "Mith read more... o  Boli".

To deal with the customers who are foul mouthing you or your colleagues.

Deal or handle the bad temper customer.

In this era, the new generation prefers text( written communication) for example email, messenger, Whatsapp. Whereas, some people still prefer verbal communication lik read more... e phone calls, video calls, and many more.

Blogging can be termed as Voices of the Content-creators. One's opinions can be represented in digital media platforms through blogging. read more... Blogging can be used as the best marketing strategy to drive traffic and Google rankings to the website. It helps the brands to be positioned as an industry or business leader from digital platforms worldwide. It's 2020 now and blogging is an important step to achieve digital success. In the same way, blogging can be the best medium for connecting the internal links with the customers. It is the best way to gain a trustworthy audience and to learn and explore many things as well. Your creative content will be worth it if you start blogging.

Digital marketing benefits businesses of all sizes by giving access to the global market at an affordable price. Unlike traditional marketing, this form of m read more... arketing is more cost-effective, time-effective, measurable, engaging and reliable. One distinct feature of digital marketing is that it provides options to target ideal buyers which results in increased conversion rates. Its 24/7 service availability and features such as data collection for personalization and instant transaction plays a vital role in earning customer loyalty and satisfaction with the services provided. Online marketing results can also be measured with web analytics and other online metric tools that makes it easier to determine how effective a marketing campaign has been. The personalization feature enables businesses to greet their customers with targeted offers which is an extremely daunting task for traditional marketers. With such advanced features to measure and track results, a business can alter and modify campaigns so that it can better deliver the desired results.

In short, good customer service is leaving your customer happy and satisfied after you deal with them which will make them return-seeking for your services.

First time resolution.

As per my experience , a good customer service is the faith and the satisfaction of a customer towards the product and service of the company.

Human Resource Management is one of the most important functions that determines a company’s success in the marketplace. Its core functions revolve around workfo read more... rce management that range from job designing, hiring, training, payroll management, employee safety, retention to managing labor relations. But the roles of HRM is not limited to just that. The Human Resource Department also establishes and ensures amiable relations with all of its stakeholders. Every personnel is a direct reflection of a company’s values and thus the image of a company rests on how well the HR Department strikes a balance between organizational goals and its HR strategies.

Business should focus on their customer service sector to give excellent service to their customers and clients. Without customer service, the business will face a maj read more... or hardship to grow, if you provide proper customer service to the customers and clients and satisfy them it's only then you will have a successful business.

Business activities are operated for the customer.The future of company and its product are on the hand of customers so if the service are not satisfied by the users , read more... there is no existence of any company so their need , wants and their expectations should be anaylazes and based on the customer satisfaction.A happy customer is a  real customer .In a notshel, they are prioritized.