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Technology Trends in Call Center Management
Technology Trends in Call Center Management: AI, Chatbots, and Automation
  • 41
  • Apr 9, 2024

A happy and satisfied customer should be the end pretension of any business indeed along with other substantial goals. With the reason to accentuate customer satisfaction in order to hold...

Risk Management in Project Planning
Risk Management in Project Planning: Identifying, Assessing and Mitigating Risks
  • 108
  • Mar 20, 2024

“With the great project comes Greater Risks.” This quote can be cherry-picked as the substitute in terms of Project Planning rather than expressing the “With great power comes great responsibility”...

Agile and Waterfall Project Management Methodology
Agile vs Waterfall: Choosing the Right Project Management Methodology
  • 221
  • Mar 4, 2024

“Project management is like juggling three balls- time, cost, and quality. Program management is like a troupe of circus performers standing in a circle, each juggling three balls and swapping...

Effective Performance Appraisal Techniques
Effective Performance Appraisal Techniques: Enhancing Employee Development
  • 219
  • Feb 25, 2024

An employee works 9 to 5 in the organization. His/her efforts contribute to the effective business of the organization. In return for his/her commitments, he/she gets monetary compensation. However, the...

Managing High Call Volumes
Managing High Call Volumes: Tips for Efficient Resource Allocation
  • 261
  • Feb 7, 2024

“It takes months to find a customer…… seconds to lose one.”- Vince Lombard When a customer needs help or support for the usage of the product or service, he or she...

The Importance of Employee Onboarding
The Importance of Employee Onboarding: Best Practices for a Smooth Transition
  • 365
  • Jan 25, 2024

VACANCY OPEN!!! The vacancy communique of a certain organization or a company is published through social media, newspapers and other networks explicating the qualifications, experiences, and the job requirements. People...

Creating a positive work environment in Call Centers
Creating a positive work environment in Call Centers : Motivation and Recognition
  • 420
  • Jan 13, 2024

“May I help/assist you, Sir/Ma’am?” This is the most common statement/question used by call center agents to callers or service-seekers who want to exhibit queries, complaints, or recommendations regarding the...

Workplace Harassment Prevention
Workplace Harassment Prevention: Creating a safe and respectful environment
  • 1034
  • Dec 26, 2023

“Zero Tolerance Against Harassment” This note with a statement can be found in every bank, corporate house, financial institution, and workplace. Along with punctual clock-ins and clean apparel as two...

Employee Wellness Programs at workplace
Employee Wellness Programs: Promoting Mental and Physical Health at Work
  • 622
  • Dec 14, 2023

Work, work, work!! For the reasons of financial compensation for employees on the one hand and achievement of business objectives on the other hand employers, the work or say tasks...

The Role of HR in Talent Acquisition
The Role of HR in Talent Acquisition : From Job Posting to Hiring
  • 844
  • Dec 1, 2023

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” Lawrence Bossidy...

Strategies for creating a positive company culture and employee engagement
Strategies for Creating a Positive Company Culture and Employee Engagement
  • 661
  • Nov 23, 2023

“Talent is the multiplier. The more energy and attention you invest in it, the greater the yield.” Marcus Buckingham, Author and business consultant quoted this. An organization’s sustainability is determined by...

Remote and Hybrid Work Models
Remote Work and Hybrid Work Models : Challenges and Solutions for HR
  • 841
  • Nov 2, 2023

9-5 Job at the workspace with the physical presence at the workstation! This schedule was the common norm for every jobholder whether it be in the corporate world or academic...

Roles, skills and responsibilities of a project manager
The Role of a Project Manager: Skills and Responsibilities
  • 958
  • Oct 3, 2023

“Aye, Aye, Captain.” This is the response of every ship member to the captain of the ship. The captain of the ship leads guides, and manages the ship and the...

Handling Difficult Customers by Call Center Agents
Handling Difficult Customers : De-escalation Techniques for Call Center Agents
  • 875
  • Sep 6, 2023

How can I assist you Sir/Ma’am? The first reply of every call center associate to the phone call of its customers and potential clients. A call center is a support department...

Role of Social Media for better HR management
Role of Social Media for Better HR Management
  • 758
  • Aug 19, 2023

Every news story flourishes in a jiffy now. Networking with professionals has been easier now through online chats and conversations. Access to job vacancies has been easier in comparison to...

Role of Targeted Learning in Talent Development
Role of Targeted Learning in Talent Development
  • 1298
  • Jul 22, 2023

What happens when the targeted designation in any organization lacks the right and proper skillset? Or what if the Finance department of the organization appoints human resources who are proficient...

Diversity, Equity and Inclusion in the spotlight of any Organization
DEI in the spotlight: Diversity, Equity and Inclusion, the trending Initiatives in any Organization
  • 2192
  • Jun 17, 2023

Is it possible now for any organization to run with a single generation, With the same race, same gender, or same educational background? It is merely impossible. In this current...

Risk Management and Worker Protection in any Organization
Risk Management and Worker Protection in any Organization
  • 1936
  • May 13, 2023

Risks are everywhere. It’s the truth that taking risks can ignite better results and good consequences but all the risks are not good for the organization. The factuality can’t be...

Training Delivery and Employee Performance for Organizational Productivity
Relationship between Training Delivery and Employee Performance for Organizational Productivity
  • 2155
  • Mar 21, 2023

Every organization has different motives to fulfill. Some organizations may be profit-oriented, some may be service-oriented and some may be wealth-maximization oriented. To meet the specific objectives of any organization,...

Benefits of Incentive Plans and Executive Compensation in any organisation
Benefits of Incentive Plans and Executive Compensation in any organisation
  • 2393
  • Feb 4, 2023

How does the organisation form? The organisation has several hierarchies and the human resources contributing to meeting the organisational goals are aligned in any organisation catenated with several designations or...

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