What are the key Skills that we need to learn to handle Customers efficiently?

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Lachana Shakya Dec 16, 2020 Customers are one of the significant assets of an organization. Even if the product of any organization is refulgent but the customer service is poor, read more...

Birat Bijay Ojha Dec 2, 2020 The capacity of handling customers' complaints and concerns successfully is one of the top priorities of any customer service representative. Prior to getting into p read more...

Arun Dhungana Sep 5, 2020 In my years of eperience the key skills to handle customer efficiently is communucation skills. Have a smile on your face and communicate customer with "Mitho  Bo read more... 2

Kabita Tandukar Sep 5, 2020 As per my experience ,Keys Skills may be like 1.Empathy 3.Calmness, Time management. 3.Confident ,service knowledge. 5.Ability to cope the customer issue read more... 4

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What are the difference between SLA and KPIs in customer Service field? and what are their importance?

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Lachana Shakya Dec 3, 2020 KPIs, abbreviative form of Key Performance Indicators vary with each organization. KPIs are the metrics used in organizations to measure the performanc read more...

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What is a Customer Service Representative?

What is a Customer Service Representative

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Lachana Shakya Dec 13, 2020 Customer Service Representatives or shortly known as CSR are the people who tend to solve the problems of the customers. They are responsible for interacting wi read more...

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What do you find is the most difficult part of being in Customer Service?

What do you find is the most difficult part of being in Customer Service?

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Vidhya Khadka Sep 7, 2020 Deal or handle the bad temper customer. 1

Rahul Shrestha Sep 7, 2020 To deal with the customers who are foul mouthing you or your colleagues. 1

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What is the most preferred method of communication?

What is the most preferred method of communication?

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Lachana Shakya Dec 16, 2020 The development of communication has cannonballed at a blistering pace. As writing letters had been the most preferable means of communication in the p read more...

Birat Bijay Ojha Dec 2, 2020 The most preferred method of communication has to be texting. It is not as time-consuming as talking to someone in person or on the phone. Exchange of conversations virt read more...

Rahul Shrestha Sep 7, 2020 In this era, the new generation prefers text( written communication) for example email, messenger, Whatsapp. Whereas, some people still prefer verbal communication like phone ca read more... 1

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Is there any specific course available for customer service?

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Why should businesses focus on customer service?

Why should businesses focus on customer service?

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Lachana Shakya Dec 3, 2020 "Customer is the king of Business." We have rather heard this statement everywhere including business books, business conferences, classes, e read more...

Kabita Tandukar Sep 7, 2020 Business activities are operated for the customer.The future of company and its product are on the hand of customers so if the service are not satisfied by the users ,there is n read more...

Rahul Shrestha Sep 7, 2020 Business should focus on their customer service sector to give excellent service to their customers and clients. Without customer service, the business will face a major hardshi read more...

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