What are the key skills required to become a good customer service representative?

• 3
• 320
• 8

Rahul Shrestha Sep 5, 2020 I believe that you will require a excellent soft skills, patience, understanding(putting yourself in customer's shoes), clarity(informative)and a serving behaviour to be a g read more... ood customer service representative.

Kabita Tandukar Sep 5, 2020 Skills required for good customer service representative are  like 1.Empathy 3.Calmness, Time management. 3.Confident ,service knowledge. 5.Ability read more... to cope the customer issue. 6.Postive attitude 7. Self control. 8.  Adaptability. 9. Communication skill. 10. Active listening

Arun Dhungana Sep 5, 2020 Out of many essential skills there are few skills very few can aquire and implement. Most of the candidates are skilled with all the Hard skills but as a part of Soft Skills , c read more... ommunication skills, self control, empathy and feeling of ownership are the key skills to excel as a customer service representative.

Vidhya Khadka Sep 7, 2020 There are many types of skills required for being a good customer service representative and they are as follows: 1. Patience 2. Attentiveness 3. Ability to Communicate Clearly read more... 4. Knowledge about the Products/Company 5. Ability use Positive Language 6. Time management Skills 7. Closing Ability 8 Willingness etc...

Jinesh Subedi Sep 17, 2020 Communication Skill, I think so :) :p

Rolling Nexus Oct 9, 2020 Politeness and calmness

Suzana Yorke Dec 1, 2020 A Customer service representative is the first point of contact for a company’s customers. As their chief responsibility is to handle customer queries and resolve their is read more... sues in a timely and efficient manner, they require a set of skills that can help them make every interaction a productive one. These are some valuable skills that a customer service representative can acquire to perform his/her duties proficiently.          I.            Active listening        II.            Oral communication      III.            Problem solving      IV.            Empathy       V.            Negotiation skills      VI.            Confidence and assertiveness    VII.            Time management  VIII.            Analytical skills      IX.            Computer and technical knowledge        X.            Self-control Additional qualities that a CSR can develop include -          Diplomacy -          Humour -          Proactivity -          Dependability -          Patience -          Persuasion -          Positivity -          Tact -          Flexibility

Lachana Shakya Dec 3, 2020 Delivering excellent customer service is no easy as it sounds. Customers rule over the business organization as, without customers, no businesses can survive in the market. Hand read more... ling customers effectively so that customers may always remain loyal to the organization is a kind of strategic skill that staff working in the customer service department must possess such as: Persuasive communication skills Polite, cheerful, and positive language Self-control and patience Listening power and Attentiveness Empathy and Time Management Willingness for Improvement and More Knowledge Attractive Speaking Skills Handling customers is an art of persuading them to remain loyal towards the organization in the long-run. More customers will be looking forward to the organization if the customers are treated efficiently.

What are the key Skills that we need to learn to handle Customers efficiently?

• 2
• 277
• 3

Kabita Tandukar Sep 5, 2020 As per my experience ,Keys Skills may be like 1.Empathy 3.Calmness, Time management. 3.Confident ,service knowledge. 5.Ability to cope the customer issue read more... . 6.Postive attitude 7. Self control. 8.  Adaptability. 9. Communication skill. 10. Active listening

Arun Dhungana Sep 5, 2020 In my years of eperience the key skills to handle customer efficiently is communucation skills. Have a smile on your face and communicate customer with "Mitho  Bo read more... li".

Birat Bijay Ojha Dec 2, 2020 The capacity of handling customers' complaints and concerns successfully is one of the top priorities of any customer service representative. Prior to getting into p read more... roblem-solving, you need to focus and listen to their queries. This helps in offering relevant solutions to customers. So, good communication skills are a must. Similarly, one needs to learn to be positive, calm, and patient especially when the customers are frustrated or anxious. Likewise, another key skill would be persuasive speaking skills. This is how you make customers believe in you. And once a certain level of trust is established, you can handle customers effectively. Moreover, the willingness to take accountability and apologize are also key skills that need to be learned for effective customer handling.

What are the difference between SLA and KPIs in customer Service field? and what are their importance?

• 2
• 195
• 1

Lachana Shakya Dec 3, 2020 KPIs, abbreviative form of Key Performance Indicators vary with each organization. KPIs are the metrics used in organizations to measure the performanc read more... e of individuals, business units, projects, and companies against their organizational strategic goals. KPIs are the strategic tools that assist the organizational executives or leaders to determine the performance of their sub-ordinates and find out the effective measures to fill the gap between actual and estimated performance levels. KPIs are in fact, used to monitor and measure the performance levels. In the same company, profit can be a KPI for CEO whereas KPI for a sales manager can be generating more revenues. SLAs or Service Level Agreements are the legal documents or agreements between an external service provider and the entity that is the end-user of that service. SLAs clearly outline the services received by clients and services provided by service-providers in simple language. SLAs constitute quality and timing of service, description of services provided by service-providers, penalties for non-compliance, etc.

What is a Customer Service Representative?

What is a Customer Service Representative

• 1
• 187
• 0
No answers Available

What do you find is the most difficult part of being in Customer Service?

What do you find is the most difficult part of being in Customer Service?

• 2
• 196
• 2

Rahul Shrestha Sep 7, 2020 To deal with the customers who are foul mouthing you or your colleagues.

Vidhya Khadka Sep 7, 2020 Deal or handle the bad temper customer.

What is the most preferred method of communication?

What is the most preferred method of communication?

• 1
• 194
• 2

Rahul Shrestha Sep 7, 2020 In this era, the new generation prefers text( written communication) for example email, messenger, Whatsapp. Whereas, some people still prefer verbal communication like phone ca read more... lls, video calls, and many more.

Birat Bijay Ojha Dec 2, 2020 The most preferred method of communication has to be texting. It is not as time-consuming as talking to someone in person or on the phone. Exchange of conversations virt read more... ually via texting can be seen to be common in different professions. Although, there are situations where talking in person is the mandatory form of communication. It is effective and you can express your thoughts and ideas with your gestures and emphasize pressing issues too. The preferred method of communication is circumstantial. It also largely depends on the type of demographics. The younger generations usually tend to prefer texting while the older might incline towards talking over on the phone or even meeting in person. It is also related to the advancement of technologies over time.

Is there any specific course available for customer service?

• 171
• 0
No answers Available

Why should businesses focus on customer service?

Why should businesses focus on customer service?

• 1
• 194
• 3

Rahul Shrestha Sep 7, 2020 Business should focus on their customer service sector to give excellent service to their customers and clients. Without customer service, the business will face a major hardshi read more... p to grow, if you provide proper customer service to the customers and clients and satisfy them it's only then you will have a successful business.

Kabita Tandukar Sep 7, 2020 Business activities are operated for the customer.The future of company and its product are on the hand of customers so if the service are not satisfied by the users ,there is n read more... o existence of any company so their need , wants and their expectations should be anaylazes and based on the customer satisfaction.A happy customer is a  real customer .In a notshel, they are prioritized.

Lachana Shakya Dec 3, 2020 "Customer is the king of Business." We have rather heard this statement everywhere including business books, business conferences, classes, e read more... tc. And it's exactly true. In fact, loyal customers are the ones who can be termed as the indirect marketing team who persuade other people to use the products/services which helps to recoup customer acquisition costs and values along with increase the number of sales too. The research on Customer Service exhibits the fact that it costs about five times more to attract new customers than to withhold current business. Good customer services mean a large number of loyal customers which means more profits and prevention from business failures and employee turnover. Likewise, organizational brand image, mission, and values are well-recognized through the positive reviews of the customers. And obviously, excellent customer service is a competitive advantage for businesses.