Job Description
Position: Front Desk Executive
Required Number: 2
Location: Pokhara, Butwal
Qualification: +12/CMLT
Experience: Previously worked in related Field
Job Responsibilities
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Greet and attend patients in person and over the phone in a professional and courteous manner.
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Address patient inquiries and provide information on services, procedures, and directions.
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Communicate medical results to patients under clinical supervision, maintaining sensitivity and confidentiality.
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Assist patients in completing necessary forms and documentation, offering support as needed.
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Manage front desk operations, ensuring the area is clean, organized, and presentable at all times.
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Collect and process payments for services rendered, providing receipts and maintaining accurate records.
Dispatch patient reports
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Monitor the waiting area to ensure a comfortable and welcoming environment for patients.
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Ensure the availability of necessary forms and supplies for patient processing.
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Handle appointment rescheduling, cancellations, and follow-up reminders with patients.
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Maintain and update patient records with accuracy, ensuring confidentiality in line with regulatory requirements.
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Prepare daily and monthly reports on front desk activities, patient statistics, and other relevant metrics.
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Coordinate with other departments to facilitate smooth operations and patient flow.
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Adhere strictly to the policies and procedures of the laboratory, ensuring compliance with ISO 15189:2022 standards.
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Stay updated with healthcare regulations and best practices, applying them to front desk operations.
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Support the organization of health camps and other events as needed.
Interested Candidates may send their application at [email protected] along with their updated CV.
