Roster of Contact Center Associate

Full Time 2020-01-09 Silver List 7856

Job Detail

Job Description

Rolling Plans Pvt. Ltd constantly requires a Roster of Contact Center Associates for its various call centers. The rosters are a call for applications for future opportunities, determining by emerging needs. To be listed in the roster, the registration should be completed as per the need.

Main Duties and Responsibilities

To handle calls from new and existing customers regarding a variety of requests.
To utilize their knowledge of products or services in order to cater the customer queries.
To display great customer service skills.
To address issues of the customer and provide support.
To offer information, as and when required.
To be responsible for improving customer retention through programs and service provided to the customer.

Job Specifications

+2/Intermediate passed
Good communication skills in both English & Nepali.
Available to work in shifts and flexible in different working timings.
Able to perform multitasking.
Having sound health to work in a call center environment.
Basic computer skills.

Recruitment & Selection Process

Candidate CV review & screening of profile for the computer test.
Telephonic Interview.
Computer Test.
Interview Session.
Orientation Program.
Training Program for 2-3 weeks (A test will be conducted for the final selection by the trainer).

No prior experience required. Freshers are encouraged to apply.

HOW TO APPLY

All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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