Head - CRM

Full Time 2021-04-15 Gold List 1964

Job Detail

Category

Communications and Public Affairs

Job Level

Senior Level

Job Description

Reports To

The incumbent shall report to the Chief Marketing Officer

Key Responsibilities and Duties

  • Develop and implement standards for ensuring customer satisfaction, dependence and product/service support.
  • Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards.
  • Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities.
  • Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing.
  • Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
  • Utilize online social media platforms to engage customers and provide quick assistance and resolution of client problems.
  • Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand or service.
  • Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.
  • Establish work objectives and implement strategies effective for realizing set goals.
  • Organize campaigns to create product awareness, increase customer base and generate returns.
  • Carry out research to discover new techniques for customer relationship management.
  • Travel to various locations to solidify the relationship between a company and its client.
  • Keep record of all customer information, requirements, and preferences.
  • Analyze customer behavior using data mining tools.
  • Follow up on customers to ensure they are satisfied with product/service received.
 

Qualifications

  • Minimum Master's Degree with at least 3 years' experience in relevant field.
  • Outgoing and must have outstanding customer service skills
  • Excellent written and verbal communication skills
  • Strong project management, multitasking and decision-making skills
  • Extensive knowledge of the products and services offered by the company
  • Good Knowledge of MS Office

Location: Kathmandu

Salary: Negotiable

HOW TO APPLY

All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

Recommend to your friend

2024 All Rights reserved with Rolling Nexus