Head - CRM

Full Time 2021-04-15 Gold List 1314

Job Detail

Category

Communications and Public Affairs

Job Level

Senior Level

Job Description

Reports To

The incumbent shall report to the Chief Marketing Officer

Key Responsibilities and Duties

  • Develop and implement standards for ensuring customer satisfaction, dependence and product/service support.
  • Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards.
  • Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities.
  • Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing.
  • Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
  • Utilize online social media platforms to engage customers and provide quick assistance and resolution of client problems.
  • Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand or service.
  • Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.
  • Establish work objectives and implement strategies effective for realizing set goals.
  • Organize campaigns to create product awareness, increase customer base and generate returns.
  • Carry out research to discover new techniques for customer relationship management.
  • Travel to various locations to solidify the relationship between a company and its client.
  • Keep record of all customer information, requirements, and preferences.
  • Analyze customer behavior using data mining tools.
  • Follow up on customers to ensure they are satisfied with product/service received.
 

Qualifications

  • Minimum Master's Degree with at least 3 years' experience in relevant field.
  • Outgoing and must have outstanding customer service skills
  • Excellent written and verbal communication skills
  • Strong project management, multitasking and decision-making skills
  • Extensive knowledge of the products and services offered by the company
  • Good Knowledge of MS Office

Location: Kathmandu

Salary: Negotiable

HOW TO APPLY

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Getting started
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Recruitment process
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The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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