Head - CRM

Full Time 2021-04-15 Gold List 1911

Job Detail


Communications and Public Affairs

Job Level

Senior Level

Job Description

Reports To

The incumbent shall report to the Chief Marketing Officer

Key Responsibilities and Duties

  • Develop and implement standards for ensuring customer satisfaction, dependence and product/service support.
  • Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards.
  • Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities.
  • Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing.
  • Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
  • Utilize online social media platforms to engage customers and provide quick assistance and resolution of client problems.
  • Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand or service.
  • Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.
  • Establish work objectives and implement strategies effective for realizing set goals.
  • Organize campaigns to create product awareness, increase customer base and generate returns.
  • Carry out research to discover new techniques for customer relationship management.
  • Travel to various locations to solidify the relationship between a company and its client.
  • Keep record of all customer information, requirements, and preferences.
  • Analyze customer behavior using data mining tools.
  • Follow up on customers to ensure they are satisfied with product/service received.


  • Minimum Master's Degree with at least 3 years' experience in relevant field.
  • Outgoing and must have outstanding customer service skills
  • Excellent written and verbal communication skills
  • Strong project management, multitasking and decision-making skills
  • Extensive knowledge of the products and services offered by the company
  • Good Knowledge of MS Office

Location: Kathmandu

Salary: Negotiable


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Recruitment process
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The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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