Customer Service Executive

Kathmandu,
Full Time 2022-06-01 Gold List 835

Job Detail

Category

Customer Relation / Public Relations

Job Level

Mid Level

Job Description

Baisc Information:

Position: Customer Service Representative
Location: Naxal, Kathmandu
Qualification: Bachelors/ Bachelors running can also apply
No. of Vacancy: 05
Experience: Freshers can apply
Duty Timings: Flexible Duty Hours
Job Type: Full Time/Part Time

Here’s what you need:
  • Having a Bachelor’s degree in management or equivalent field( Bachelors running can also apply)
  • Experience in customer service or hospitality industry is a plus,
  • Having good working knowledge of basic computer applications,
  • A good listener and with an empathetic ear to understand customer’s needs,
  • Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
  • Be capable of dealing calmly and politely with hangry customers waiting for their orders,
  • A quick decision maker and a logical thinker under difficult situations,
  • Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
  • Ability to multi-task, prioritize and manage time effectively,
  • Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
  • Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.
 
Here’s what you’ll be doing:
  • Receive phone calls from customers inquiring about restaurant partners and their offerings.
  • Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood.
  • Handle and process online and telephonic orders,
  • Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
  • Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
  • Stay up to date with our restaurant partner’s offerings and any recent issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.
 
Specific Requirements:
  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having a driving license and personal vehicle(Two Wheelers) is a must

HOW TO APPLY

All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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