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Coordinate daily customer service operations (e.g. sales processes, orders)
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Track the progress of weekly, monthly, quarterly and annual objectives.
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Communicate with clients and evaluate their needs if needed
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Analyze consumer behavior and adjust product positioning.
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Create reports, analyze and interpret data.
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Supervise and guide the sales team as well as provide incentives/ motivational programs to motivate staff to achieve sales targets.
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Monitor and Mentor the performance of the sales team.
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Identify opportunities and strategies to increase sales.
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Identify and implement strategies to improve quality of service, productivity, and profitability..
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Evaluate quarterly/periodic performance of subordinates and provide timely feedback.
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Develop proposal and agreement
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Develop & monitor marketing activities and campaigns.
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Plan and present ideas and strategies
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Determine customer service requirements through interaction with customers; visiting operational environments; conducting surveys; forming focus groups; analyze information and applications.
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Work with the sales team to develop targeted sales strategies.
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Identify new marketing opportunities by monitoring and analyzing feedback of visited prospects to develop new clients.
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Stay up to date with the new rates and offer launches.
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Build and maintain a positive working environment that attracts and retains high-quality staff.
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Research market trends, demographics, pricing strategies, and other relevant information that helps to develop marketing plans.
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Analyze surveys, and other market research to look for patterns and trends
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Enter marketing data which helps to create data and financial reports
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Perform duties as per assigned by the immediate line manager.
