Service Technician
Full Time 2021-07-16 Silver List 478
Job Detail
Job Description
Basic Information:
Level: Mid Level
Experience: 2 years experience in related field
Education Qualification: Bachelor's Degree or Intermediate Level
Salary: 20-25,000 (Negotiable)
Location: Kathmandu
Major Roles and Responsibilities:
1 Repair and Maintenance:
- Troubleshoot and keep the machines in the field up to date.
-Repair and maintenance of Photocopy, printer machine and all other equipment’s.
-Update/upgrade firmware as required.
-Ensure and upkeep good cosmetic look of the machine.
-Close the case within 24hrs. Ensure response time and uptime as two hours and 24hrs.
-Travel all over the Nepal when required for repair and maintenance.
-Maintain log and report Supervisor/Department head on the daily job progress.
2 Installation:
-Installation of machines
-Orientation of all the products to customers and coworkers in the org.
3 Hygiene and workplace:
- Keep and maintain all the records of customers.
-Keep up workshop, workplace clean and tidy.
-Study history of machines to forecast spares and consumables.
-Proper personal hygiene should be maintain and should be neat and tidy as per the industry standard.
4 Study Gain product knowledge and also help the team to know about it.
-Basic knowledge of all our machines. Should be traveling aboard for trainings as required.
5 Communication support:
- Should reply mails/telephone calls of customers within 2hours.
-Should communicate with parent company as required
-Should communicate with the customer in direction to create a good brand value.
-Should communicate with customers to understand their issues and provide solution related to machines.
-Should prepare a report with problem finding and solution of particular case as required and requested by customers.
6 Sales:
- Should sale service, spares and consumables.
-Should forward the lead of product sales to the sales team.
