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Day to day monitoring and communication with the support team to ensure daily operations are running smoothly.
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Drives customer satisfaction with all post-purchase experiences.
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Manage product allocation, forecast, and assortment for the e-commerce channel.
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Work directly with the head of the department to ensure eCommerce initiatives are aligned with business goals.
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Manage third party relationships and workload, such as shipping vendors, payment/fraud vendors, and other integrations.
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Use web analytics, customer insights, industry trends, and customer service feedback to inform future iterations of the .com experience.
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Works for hand and hand with the design team to execute the brand narrative and marketing campaigns/promotions.
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Responsible for all product uploads and daily site maintenance.
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Track and process sold orders through the web platform, manage sold orders & pre-orders pipeline.
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Control Ecommerce stock and collaborate with the Supply Chain team to ensure timely replenishment.
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At least 1-2 years of supervisory experience in support service-related field with high customer/client contact.
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Ability to communicate effectively in written format and oral presentations.
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Ability to multi-task and establish priorities.
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Ability to maintain organization in a changing and stressful environment.
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Exhibit initiative, responsibility, flexibility, and leadership.
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Possess a thorough knowledge of contract administration and office procedures.
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Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and the internet.
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Bachelor’s degree is preferred.
