Operation Manager

Kathmandu,

Full Time 2021-01-11 No bar for Deserving Candidate Gold List 537

Job Detail

Job Description

Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

Essential Duties and Responsibilities:

Establishes and annually reviews standards and work procedures for all staff.
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
Assists in the hiring process; interviews, hiring, and training of new associates.
Orients develop and supervise all supervisory/housekeeping staff.
Conducts regular inspections and makes recommendations to the facility.
Conducts monthly reporting of goals, accomplishments, and future plans.
Provides staff education and continuous training.
Communicates with staff, administration, and other departments.
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Job Specification

What is the opportunity?

Day to day monitoring and communication with the support team to ensure daily operations are running smoothly.
Drives customer satisfaction with all post-purchase experiences.
Manage product allocation, forecast, and assortment for the e-commerce channel.
Work directly with the head of the department to ensure eCommerce initiatives are aligned with business goals.
Manage third party relationships and workload, such as shipping vendors, payment/fraud vendors, and other integrations.
Use web analytics, customer insights, industry trends, and customer service feedback to inform future iterations of the .com experience.
Works for hand and hand with the design team to execute the brand narrative and marketing campaigns/promotions.
Responsible for all product uploads and daily site maintenance.
Track and process sold orders through the web platform, manage sold orders & pre-orders pipeline.
Control Ecommerce stock and collaborate with the Supply Chain team to ensure timely replenishment.

Qualifications:

At least 1-2 years of supervisory experience in support service-related field with high customer/client contact.
Ability to communicate effectively in written format and oral presentations.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing and stressful environment.
Exhibit initiative, responsibility, flexibility, and leadership.
Possess a thorough knowledge of contract administration and office procedures.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and the internet.
Bachelor’s degree is preferred.

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