I am a Customer Service and Sales & Marketing enthusiast. Since last 15 years i have been involved in various jobs from BPO, ISP, Customer Service, Operation and Quality Management in big scale. I like to talk and train people and believe in meeting organisation KPI's. Research and Learning management tools are my basics of learning. You can learn from anyone, with your dedication and your focus towards your work one can gain expertise and sharing that knowledge and not fearing to work on immediate action plans is how one reaches defined goals. Failure while implementing action plans are one's basic of learning and idea sharing and competitors analysis and study is a practical knowledge one should always be eager to learn in this competitive world.