Rolling Plans Pvt. Ltd.
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August.
2024
Success and failure are like the two sides of a coin. Every assigned task, every examination, and every mission may either succeed or fail. Likewise, every project constitutes the outcomes as success or failure. The success of the project determines that the execution of the plan went smoothly with positive outcomes whereas project failures help to single out the shortcomings...
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July.
2024
Like the multifariousness of flowers included in the garden, a typical workplace should also constitute diverse human resources whose perspectives and ideas are heartily welcomed in the organization. The quote of the writer of We Do This ‘Til We Free Us’, Mairam Kaba, “Why be a star when you can make a constellation” can be aligned with the adoption of...
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July.
2024
“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.” This project management quote by Woody Williams unriddles the significance of project management. Project management involves various processes from brainstorming to final execution. One of the prominent reasons for any project to be...
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June.
2024
Beep beep….. The inquisitive query of a customer may turn into anger when he/she has to wait for a longer time before the call center agent picks up a call. This may result in bad customer experience and dissatisfaction among customers causing irateness and even mood swings of switching to another business ultimately leading to the loss of business in...
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June.
2024
Undertaking a project is a tectonic thing that requires a series of planning and collaboration of team members and concerned individuals in a very efficient and smooth way. From a plain-vanilla project to Byzantine projects, they require planning from the root for their ultimate success. A project may look simple but it has to undergo several changes, and discussions within...
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June.
2024
“What gets measured gets improved.” This quote by Peter Drucker unriddles that measuring the factors gets the potentiality of enhancements or development. If the factors are left as they are, there is no room for embracing new changes and updates, And data plays a crucial role in analysis and decision-making. The field of HR is habitually changing and centric to...
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May.
2024
“Hello, May I help you, Sir/Ma’am?” Initiating the conversation with the former greetings and ending with the satisfactory conclusion for customers, customer service representatives or call center agents have to keep these notes in mind. The main objective of CSRs is to solve the issues of the customers with positive interaction. From a mini dissatisfaction also, businesses can bear losses...
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May.
2024
The workplace is a locus of employees belonging to distinct backgrounds, diverse personalities, and opinions. It's no doubt to illustrate that discord or conflict is bound to occur starting from mini disagreements to large blowups. Among the various skills and responsibilities of HR, the competency of recognizing the conflict amidst the organization between the employees, understanding the root cause of...
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May.
2024
A project gets launched afterlots ofprocesses such asideation, team discussions, analysis of challenges and problems amidst the project, and many more. Within the project tenure, the stakeholders may approach new chancesorclientsaddextra tasks outside the scope of the agreement between the clients and the companythat'shandling the project. Scope canbe definedas the workthatisrequiredin a projectandscope management is an indispensable part of project...
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April.
2024
A happy and satisfied customer should be the end pretension of any business indeed along with other substantial goals. With the reason to accentuate customer satisfaction in order to hold the same customer in business for a longer time and belly up prospective clients, call centers act as conciliators between the organization/agents and the customers. There are various types of...
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March.
2024
“With the great project comes Greater Risks.” This quote can be cherry-picked as the substitute in terms of Project Planning rather than expressing the “With great power comes great responsibility” quote of the Spider-Man series. In the previous blog, we discussed the Agile and Waterfall Project Management Methodology. A project is set up with the stipulated time involving human resources...
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March.
2024
“Project management is like juggling three balls- time, cost, and quality. Program management is like a troupe of circus performers standing in a circle, each juggling three balls and swapping balls from time to time.” This amusing quote by Geoff Reiss demystifies the management, challenges, and corollaries of project management. In layman's terms, a project is a work followed by...
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February.
2024
An employee works 9 to 5 in the organization. His/her efforts contribute to the effective business of the organization. In return for his/her commitments, he/she gets monetary compensation. However, the exchange of commitments and monetary remuneration is not limited to just a mere barter system. The organization must consider the factors that contribute to in excelling the career of the...
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February.
2024
“It takes months to find a customer…… seconds to lose one.”- Vince Lombard When a customer needs help or support for the usage of the product or service, he or she anticipates the remedy of the confusion or problem that he or she is having with the product or service. For the expectation of receiving enough and immediate response, he or...
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January.
2024
VACANCY OPEN!!! The vacancy communique of a certain organization or a company is published through social media, newspapers and other networks explicating the qualifications, experiences, and the job requirements. People matching the criterions apply for the job through the various processes for a company per company policies. Then interview are conducted after further examinations, the respective candidates undergo through recruitment...
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January.
2024
“May I help/assist you, Sir/Ma’am?” This is the most common statement/question used by call center agents to callers or service-seekers who want to exhibit queries, complaints, or recommendations regarding the products and services. Call center agents act as the mediator of contact between businesses and customers as hundreds or even thousands of calls are handled by the call center agents,...
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December.
2023
“Zero Tolerance Against Harassment” This note with a statement can be found in every bank, corporate house, financial institution, and workplace. Along with punctual clock-ins and clean apparel as two of the most important company policies, raising a voice against harassment or sexual harassment is also compartmentalized as the strict company policy of any organization. Sexual harassment is not a...
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December.
2023
Work, work, work!! For the reasons of financial compensation for employees on the one hand and achievement of business objectives on the other hand employers, the work or say tasks assigned to the employees working in the organization perform whether it be a 9 to 5 job or Work from Home module. After clocking in, the ticktock of the work...
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December.
2023
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” Lawrence Bossidy quoted this. HR is a prime player along with organisational culture garnering the responsibility of retaining the workforce for the longer term. The duties and responsibilities of personnel related to the...
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November.
2023
“Talent is the multiplier. The more energy and attention you invest in it, the greater the yield.” Marcus Buckingham, Author and business consultant quoted this. An organization’s sustainability is determined by its strong foundation i.e. the human resources. Besides, technological equipment, and expensive materials in the organization to operate its core activities, human resources are the ones who are the drivers...
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