Established in 2004 AD, Rolling Plans Private Limited (RPPL) is an ISO 9001:2015 certified consulting firm with specialization on Human Resource Management (HRM), Contact Center Management (CCM) and IT enabled services. RPPL successfully launched Rolling Nexus, Nepal’s first Professional Networking Site on September 10, 2020 with a mission to support institutional & human capital development with strategic as well as innovative technology-enabled operational solutions maintaining the highest level of socio-ethical standards.

23
March.

2025

Project Human Resource Management
What is Project Human Resource Management?

With the admixture of two words and phrases, the term Project Human Resource Management refers to the application of project management skills and principles for the management of human resources available to meet the project goals. Human resources are one of the foremost essentials to lead the project to the final expected deliverable. Project HRM delineates the processes and principles...

Readmore

17
March.

2025

Microcultures in the changing workplace
Emergence of Microcultures in the changing workplace

Who has ever expected that the presence of physical workstations could transform into remote working or hybrid work modules with the outbreak of the COVID-19 pandemic? Who has ever thought the ideation, brainstorming and planning of a new project or conference could have occurred in video conferencing calls or team meetings? In the same way, the traditional method of a...

Readmore

6
March.

2025

Employee appreciation ideas
Employee Appreciation Ideas To Boost their Confidence and Creativity

“THANK YOU for your efforts.” This line may sound plain vanilla but the expression of this single line may leave a crackerjack impact upon whom the expression is being shared. In the organizational workplace, this line belongs to the employees’ appreciation. Employee appreciation not only makes the employees feel valued and included but motivates them to dedicate extra effort at...

Readmore

18
February.

2025

Tips for incorporating inclusivity and diversity in the workplace
Tips for Incorporating Inclusivity and Diversity in the Workplace

What if the rainbow is not made with commingled colors of 8 but just a monotonous color of yellow or red or just black? That rainbow may not seem attractive and elfin to snap the photos immediately when it appears. The same goes for the workplace as well. A monotonous workplace with the same people with the same background, same...

Readmore

9
February.

2025

Interrelationship between employee engagement and workplace satisfaction
Interrelationship between Employee Engagement and Workplace Satisfaction : Positive Correlation with Productive Results

Employee engagement and workplace satisfaction are like the two wheels of a chariot. In the absence of one, the efficiency of organizational operations may get disrupted due to more reasons. Employees with a higher level of engagement are more satisfied with their workplace environment, job, and the ultimate ambiance of the work culture. When employees are more involved in their...

Readmore

24
January.

2025

Scrum vs Kanban
Scrum vs Kanban : A Comparative Analysis regarding Project Management

From the first planning to the final deliverables, the project management procedure goes through multiple stages. Project management methodology is used to determine the type of project. A project management methodology represents the coalition of principles, tools, and tactics for planning, setting up, and managing projects. There are many project management methodologies used in various types of projects, namely, i) Project...

Readmore

13
January.

2025

Emerging trend of AI at workplace
Emerging Trend of AI at workplace

“AI is going to change everything, but it’s going to take a partnership between humans and AI, not a competition.” - Mark Cuban. Nobody has ever expected the trends of technology and Artificial Intelligence (AI) to reach the paramount level. The influence of AI trends and technology has made greater impacts not only on the field of machinery and engineering but...

Readmore

6
January.

2025

Customer satisfaction skills that call center agents must have
Top 10 Customer Satisfaction Skills that Call Center Agents Must Have

When any client or customer telephones the call center to unbosom his/her complaints or queries, he/she wants an immediate response from that call center. Immediate clarification and replies need to be provided by the call center agents as they are the honest brokers between the clients and the business organization or company. Call center agents have to maintain a stalwart...

Readmore

30
December.

2024

Soft skills in project management
Importance of Soft Skills in Project Success Rates

Project management tends to be successful when the project is accomplished within the stipulated time and budget with the available resources leading to the satisfaction of all stakeholders involved. The roles and responsibilities of project managers are immense in determining the project success rate as project managers or leaders play pivotal roles in achieving project milestones. For this, project managers...

Readmore

18
December.

2024

Traits of an Ideal Boss
Traits of an Ideal Boss

A boss should be a proactive leader, communicator, and an understandable colleague. There are many incidents of bosses yelling at the employees, showcasing temper tantrums in front of others, lambasting frequently, and many other negativity. These kinds of bosses are always feared by the employees and these kinds of behaviour showcased by bosses affect the workplace productivity creating shambles at...

Readmore

6
December.

2024

Tips for minimizing workplace negativity
Tips for Minimizing Workplace Negativity

Even though the trend of remote working has embarked upon many organizations, there is still traditional 9-5 jobs existing around the globe. Be it hybrid working module, remote working or traditional work methodology, there should be inclusive and happy workplace culture. In this hopping modern workplace atmosphere, one of the looming challenges that leaders and employees face is workplace negativity. Workplace...

Readmore

25
November.

2024

Ten Tips for Effective Team meetings
10 Tips for Effective Team Meetings

A project or a plan becomes successful only with a cornucopia of team meetings. Team meetings are the keystone for initiating the plan, finding solutions for ongoing challenges, and executing the best ideas for the elfin outcomes. Meetings are the source of collaboration, synergy, communication, and productivity within the organization. Team meetings are not just the dais for the discussion...

Readmore

20
November.

2024

Optimizing Call center Performance
Optimizing Call Center Performance: Key Metrics and KPIs to track

“Hello, I need your help./I have to report serious complaints./I have this issue.” All these conversations get initiated by the customer/clients when they dial the number to express their queries/complaints/issues of a particular business/company. Call centers are the conciliators that act as a pathway between customers and businesses. Call centers play an immense role in delivering phenomenal customer service to...

Readmore

13
November.

2024

Resource allocation and time management
Resource Allocation and Time Management: Balancing Project Demands

Jen Elsam, Project Manager - “Project management is like conducting an orchestra. Each element, no matter how small, plays a crucial part in creating a harmonious and successful symphony of deliverables. Stay organized, communicate clearly, and lead with purpose." The statement of Jen Elsam clarifies that even small aspects of the project determine the performance of the project. Among the various...

Readmore

25
October.

2024

Training and Development in Call centers
Training and Development in Call Centers: Ensuring Agent Excellence

Call or contact centers are the point of contact between businesses and customers. Customers get their problems resolved with one dial at call centers and customer experience gets enhanced. The happier and more satisfied the customers are, the more chances there are of businesses coming in. What are the potent reasons for amplifying businesses? More businesses indicate more sales and...

Readmore

9
October.

2024

Mountain climbing experiences
Experiences I learnt through Summiting Journey of Thorong Peak

“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”- Andy Rooney Bibek Kumal is working as a Human Resource Officer at Rolling Nexus. He is not only efficient in the HR field but he is also a mountaineering enthusiast. He succeeded in summiting Thoranga Peak above 6000m recently. Let's find...

Readmore

6
October.

2024

Effective project management strategies
Effective Stakeholder Management : Strategies for Project Success

Cheryl Yeoh said, “The best way to minimize disagreement is to ensure all the stakeholders are in the room.” This statement/quote signifies the sine qua non of the stakeholders’ participation in a business initiative/project and the management of such stakeholders for positive outcomes/deliverables/business payoffs. Stakeholder management is the warp and woof of any business/project/assignment. With effective stakeholder management only, it leads...

Readmore

17
September.

2024

Customer-centric call center
Building a Customer-centric Call Center: Strategies for Success

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” - Lauren Freedman,author and retail veteran. There is no doubt to verbalize that the customer is the boss and he/she can fire away any employees by investing in his/her service in another company. This statement is more ultrapractical in the contact...

Readmore

11
September.

2024

Communication strategies for distributed project teams
Communication Strategies for Distributed Project Teams: Overcoming Challenges

What will the workplace become if there is no network of communication? The answer is obvious. There will be tons of misunderstanding amongst the team members, the project may get delayed, and the work outcomes might be haphazard. The essence of communication can't be neglected in any kind of work model. The distributed work model has become one of the...

Readmore

20
August.

2024

Quality Assurance in Call Centers
Quality Assurance in Call Centers: Best Practices for Monitoring and Improvement

Call Centers that can be entitled as the backbone of the business organizations, are subject to provide exceptional customer services to the customers who express their queries, complaints are issues at call centers with the instantaneous hope of remedy. And call centers are established with the motive of addressing customer doubts’ quickly accelerating customer satisfaction, forfending brand image and escalating...

Readmore