The hospitality industry is an ever-expanding one. Even in our country, we can see the exponential growth in various sectors within.
The hospitality industry is becoming popular here, especially among younger generations, who seem to be interested in several types of hospitality jobs in Nepal.
Hospitality as an industry is all about customer service. And as an employee, you will be dealing with people directly or indirectly as part of your job.
Thus, you must be equipped with the necessary skills. This is because you do not want to disappoint your customers since your business depends on them.
Moreover, you will improve as your career progresses. And a lot of these skills are transferable too.
Skills required for a rewarding career in the hospitality industry
Teamwork makes the dream work. So if there is not a functioning collaboration among coworkers then they cannot guarantee standard service.
Teamwork brings balance, togetherness, and mutuality in the work environment.
Working in teams can reduce work stress and get the job done in a set time or even before that.
Whether it is with your colleague or your customer, there needs to be honest and open communication.
Talk to your colleagues and customers properly if you’d like to get something across and listen to them patiently as well.
Professional communication is etiquette 101 in the hospitality industry so be mindful of that.
Multitasking can be overwhelming at first but with the time you will get the hang of it.
You need to be attentive towards your task and execute them in order of their priority.
Focus on timing and maybe write things down to help you visualize the tasks and your plannings.
You simply cannot keep your customers waiting so everything needs to be carried out in time.
Scheduling ahead and making to-do lists can be very helpful to complete the job at specific times.
Avoid procrastinating. Prioritize tasks in ways that can make the best use of time during your shift.
You may have to work during the festivities and in seasons due to the overflow of customers.
Customers or the company you work for will come to you with circumstantial changes and you should be prepared for that.
You should be willing to adhere to new situations with patience and open-mindedness.
Attention to Detail
In service industries like hospitality, attention to detail is a must-have skill for customer satisfaction.
Being attentive to detail means you care about your job and it also helps in bridging the gap of tasks in the workplace.
Paying attention to detail is how you can meet the expectations of customers further establishing good relationships with them.
You should be able to handle unexpected situations that arise in the workplace that come with no guidelines.
Adaptability also means having the ability to cope with failures because that's how you learn to do better next time.
Capability to deal with stress and face challenges with self-motivation is a plus.
This skill helps you become decisive in resolving issues in your job.
You will be facing a lot of concerns from customers so you need to be prompt in responding with correct solutions.
You are also required to follow through, wait for customers’ feedback and collaborate with your coworkers as part of problem-solving.
Cultural awareness means to be mindful and respectful of differences among the people in the workplace.
If diversity is celebrated and the work environment is culturally sensitive then that means applicants/customers from all walks are welcomed there.
This skill helps you in identifying various approaches that you need to follow while dealing with people in your job.
Employers look for candidates who are familiar with the inner workings of the industry.
You need to be up to date with the latest news and trends in the hospitality industry.
This skill assists you in recognizing what and how things work and improve your performance as well.
Types of hospitality jobs
The hospitality industry in Nepal has a diverse number of job types. And they all come with their schedule, expertise, perks, and obstacles.
If working in the service industry providing quality customer service excites you then the hospitality industry is for you.
Here are ten types of hospitality jobs that you can consider depending on your aptitude, interest, and other qualifications.
Concierges are like the bridges between customers and an organization. They are whom the customers come into contact with first.
Their main job involves interacting directly with customers assisting them with various things and providing the best customer service.
Their duties include answering the phone, emails, making and confirming reservations and flight tickets, arranging deliveries, maintaining travel information, and so on.
You need to have an outstanding knowledge of venues, excellent customer service skills, impressive presentation skills, strong determination to serve, and more.
Although a college degree is not necessarily required, high school education in a relevant field or some college education will be beneficial for your career.
The event manager is also known as the event coordinator or event planner who organizes and manages events such as parties, conferences, weddings, meetings, and so on.
Their job is to research and finalize venues, handle budgets and logistics, set dates for the events, communicate the plans and concepts with staff and senior management, ensure everything is running smoothly, and so on.
Event managers also oversee the handling of invoices and making sure that deadlines are met. Moreover, they are responsible for resolving issues that may occur during the event.
You need to have exceptional management, organizational, and multitasking skills along with experiences of organizing successful events in the past.
In terms of education, a degree in hospitality management, public relations, or a similar field is mandatory.
Another hospitality job in Nepal is Chef. A chef is a trained professional cook who is very skilled at cooking and works in hotels and restaurants.
A chef’s duties are to study recipes, set up the kitchen and cooking utensils and equipment, assign tasks to kitchen staff, supervise junior cooks, cook food on time.
Similarly, they are also responsible for tweaking recipes to meet customers’ requests, experimenting with different recipes, complying with safety regulations, and more.
The basic requirements are proven expertise of culinary techniques, leadership skills, ability to work under pressure, advanced knowledge of cooking styles and recipes, comprehension of sanitation laws.
A diploma from a culinary school or formal culinary training is required. Also, three to five years of working experience is necessary.
Front desk receptionist
Front desk receptionists sit behind desks near the entrance of a hotel or restaurant and greet customers and visitors and more.
Their duties include welcoming visitors, answering queries of customers, answering phone calls, taking messages, providing the right directions and information to the visitors, and scheduling meetings.
Likewise, they are also responsible for maintaining security, accepting deliveries, following safety guidelines, keeping records of expenditures and other costs, arranging travel, tours, and more.
You need really good organizational skills, demonstrated experience on office equipment, strong interpersonal skills, ability to take charge, computer competency, professionalism, etc.
You can apply for this job if you are a high school graduate. Also, experiences of working as a receptionist and training in a relevant field are preferred.
The hotel manager is another hospitality job in Nepal. A hotel manager also known as a hotelier is someone who runs a hotel, resort, or lodge.
A hotel manager is responsible for supervising staff, going over budget and expenses, keeping records of sales and profits, dealing with maintenance issues, complying with health and safety regulations.
Besides, their job also includes promoting the establishment, collaborating with travel agencies and event planners, addressing customers’ complaints, maintaining two-way communication with the employees, and so on.
The basic requirements are impressive customer service skills, ability to work under pressure, decision-making skills, leadership skills, and a strong understanding of hotel management.
A degree in business administration or hospitality management or a similar field is the educational criteria. And candidates with a few years of working in a hotel are given priority.
A housekeeper is someone whose job is to clean a hotel or hospitality venues alike.
They are responsible for carrying out various cleaning tasks such as sweeping, mopping, vacuuming, etc. They also make beds, clean and stock bathrooms, do laundry, dispose of trash, inform managers about damages.
Moreover, their duty also involves following health and safety rules strictly, making sure there is adequate equipment in hotel rooms, helping guests if necessary, and so on.
The requirements for a housekeeper are the ability to work well with little to no supervision, working swiftly, prioritizing customers’ needs, basic maintenance and cleaning skills, and affability.
High school graduates can apply for this job. And if you have work experience as a cleaner or housekeeper then you will have an advantage too.
The server is another hospitality job in Nepal. As a server, you take food and drink orders and serve them to the guests. They are also known as waiters.
Their major responsibility is to ensure that the guests have the best dining experience, enjoy their meals with no issues.
Apart from that, their duty comprises informing customers about specials, pleasantly engaging with customers, arranging sitting areas, collecting payments, cleaning the tables along with others.
Server qualifications are amazing interpersonal skills, excellent customer service skills, money handling abilities, critical thinking, dealing with customers’ complaints with a professional attitude.
While high school education is preferred it is still not required. Although, relevant work experience and training are always considered as a plus point.
Baristas work behind the counter and make and serve beverages and food such as coffee, latte, muffins, sandwiches, etc.
They are responsible for greeting customers and notifying them about the specials, encouraging coffee consumption by informing customers, brewing coffee and tea, packaging food for takeaway.
Similarly, their job is also to maintain a safe work environment, manage inventories, tidy the counter and tables, receive payments, adhere to quality standards, and so on.
The qualifications for a barista are people skills, ability to work during peak hours, dedication to customer satisfaction, readiness to learn about beverage preparation, organizational skills, and more.
High school education is preferred in terms of academic background. And, previous work experience and training are also required for this job.
Bartenders prepare alcoholic and non-alcoholic drinks and serve them to customers depending on their requests. It is another hospitality job in Nepal.
A bartender’s responsibility encompasses interacting with customers and taking their drink orders, estimating customers’ tastes, making recommendations, restocking supplies, cleaning bar utensils.
Also, they have to ensure the customers have a really good experience, receive payments, prepare cocktails, comply with health and safety guidelines, etc.
To be a successful bartender you need to display a strong knowledge of mixology, flawless customer service skills, organizational skills, optimism, confidence, accountability, and so on.
In terms of education, high school is preferred. Similarly, certificates from bartending schools and other relevant training certifications are also required to apply for this job. Pertinent work experiences are always a plus.
Director of Marketing and Sales
Director of sales and marketing administer the company’s sales and marketing programs.
Their duties include coming up with sales and marketing strategies and applying them, providing leadership prowess to uplift sales, taking part in meetings and conferences.
Likewise, they are also responsible for handling budgets and finances, evaluating sales performance, ensuring that the marketing requirements are met, researching ways to improve marketing and profits, and more.
Some of the must-have requirements for this job are strategic thinking, negotiation skills, analytical skills, project management abilities, technical skills, the ability to establish strong relationships with clients, etc.
Organizations usually prefer candidates with masters in Business Administration, Marketing, or similar areas but applicants with bachelor's degrees in the aforementioned fields can also apply.
Benefits of hospitality jobs
The different jobs available in the hospitality industry can provide you the type of growth you are hoping for in your career. The jobs are exciting and involve working with people from different walks of life.
Besides the career prospects, here are some of the benefits of hospitality jobs:
You will get to acquire global skills that are transferable in all parts of the world.
You get to enjoy employee perks such as staff discounts and other financial benefits.
It will open doors to so many opportunities for you.
Hospitality jobs are among the most secure jobs in the world.
The hospitality industry falls under the top 10 happiest job industries
Your emotional intelligence skills will be sharpened.
You can access the opportunity to travel the world.
Your creative thinking skills will improve.
Your soft skills will be honed.
The hospitality industry is one where the human touch is required and it cannot be replaced.
It is also one of the strongest industries with varieties of sub-sectors expanding further creating many job opportunities.
So why delay in applying for hospitality jobs in Nepal?