Call Center Representative

Lalitpur ,

Full Time 2020-10-20 Gold List 1495

Job Description

Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.

10+2 passed with command on the English language to communicate mainly in written English.
Familiar with computers and the Internet.
Experience in email and communication.
Hardworking and result oriented.
A two-wheeler with valid license preferred.
Can work on MS office applications.
Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
Should be flexible in work timing. Willing to work on off days and public holidays.

Work Shift Required:
Morning : 8 am to 4 pm
Day: 10 am to 6 pm
Evening: 3 pm to 11 pm

Job Description

Manage incoming calls in a timely manner;
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
Provide appropriate solutions and alternatives within the time limits;
Refer unresolved customer grievances to designated departments for further investigation;
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
Follow communication procedures, guidelines and policies.