Sevice Manager

Full Time 2021-12-29 Silver List 1080

Job Detail

Category

Accounting / Audit

Job Level

Mid Level

Job Description

Basic Description:

  • Position: Service Manager

  • Vacancy no: 1

  • Educational Qualifications: Bachelor Degree in the relevant field completed, (Masters preferred) 


Job Responsibilities:

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out

  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered

  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally

  • Assists with or performs administrative tasks

  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency

  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service

  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

 
 


HOW TO APPLY

All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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