Contact Center Associates (VKYC)

Full Time 2023-12-17 Silver List 1091

Job Detail


Customer Relation / Public Relations

No. Of openings


Job Description

Basic Information:

Position: Contact Center Associates
Employment Type: Outsorcing
Department: VKYC
Qualification: Bachelors
Experience: 6 month of experience in related field 



  • Responsible for verification of customer identification through Video calls
  • Assist customers who need assistance with KYC, documentation, and other associated procedures.
  • Receive inbound & outbound calls related to services and product of Nabil Bank and if required or needed for further support and assistant transfer the call to the other department.
  • Due diligence on new clients includes seeking KYC information, paperwork, reviewing and verifying received documents, and doing an analytical risk assessment on new clients.
  • Evaluate current clients on a regular basis in accordance with established policies and processes.
  • Periodic evaluation of KYC records for completeness, including verification that due diligence was done and that CBC (due diligence) criteria were met; additionally, that the files and risk assessments were current and up to date.
  • Maintain constant communication with the customer in order to maintain the customer file up to date.
  • To get KYC paperwork, communicate effectively and efficiently with appropriate internal and external stakeholders.
  • Ensure accurate and timely processing & submission of KYC requests 


All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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