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Should be able to deal with a high volume of incoming and outgoing calls.
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To achieve customer satisfaction, you should be able to address consumer inquiries.
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Should be able to work with little or no supervision.
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Internal departments must be efficiently communicated with and coordinated.
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Follow the company's procedures precisely and efficiently.
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Set up customer accounts and troubleshoot issues
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Obtain sales leads
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Through open and participatory communication, build long-term connections and trust with customer accounts.
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Handle client concerns, providing acceptable solutions and alternatives within the timeframes set; follow up to confirm that the issue has been resolved.
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Keep track of customer interactions, process accounts, and file paperwork.
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Follow all communication processes, policies, and guidelines.