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Anticipate sales and expenses goals monthly and annually and prepare departmental operating budget.
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Hire, train and monitor automotive sales employees and process and monitor commission sheets and payroll.
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Determine and upgrade in compliance with Federal and State laws affecting automotive sales.
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Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.
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Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.
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Recommend color, model and equipment based inventory needs.
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Direct staffing, performance evaluation and training for effective functioning of sales and service programs.
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Review and monitor customer preference and operational records to focus automotive sales efforts.
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Consult with department heads for advertising services and securing equipment and customer information.
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Discuss with prospects on equipment needs and advise on type of automotive equipment to buy.
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Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals.
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Responsible for purchasing, appraising and managing inventory.
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Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.
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Hold scheduled sales training and meetings to plan and implement automotive sales objectives.
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Respond to customer complaints and ensure highest level of customer satisfaction.