I believe that you will require a excellent soft skills, patience, understanding(putting yourself in customer's shoes), clarity(informative)and a serving behaviour to be a good customer service representative.
Out of many essential skills there are few skills very few can aquire and implement. Most of the candidates are skilled with all the Hard skills but as a part of Soft Skills , communication skills, self control, empathy and feeling of ownership are the key skills to excel as a customer service representative.
There are many types of skills required for being a good customer service representative and they are as follows: 1. Patience 2. Attentiveness 3. Ability to Communicate Clearly 4. Knowledge about the Products/Company 5. Ability use Positive Language 6. Time management Skills 7. Closing Ability 8 Willingness etc...
I believe that you will require a excellent soft skills, patience, understanding(putting yourself in customer's shoes), clarity(informative)and a serving behaviour to be a good customer service representative.
Skills required for good customer service representative are like
1.Empathy
3.Calmness, Time management.
3.Confident ,service knowledge.
5.Ability to cope the customer issue.
6.Postive attitude
7. Self control.
8. Adaptability.
9. Communication skill.
10. Active listening
Out of many essential skills there are few skills very few can aquire and implement. Most of the candidates are skilled with all the Hard skills but as a part of Soft Skills , communication skills, self control, empathy and feeling of ownership are the key skills to excel as a customer service representative.
There are many types of skills required for being a good customer service representative and they are as follows: 1. Patience 2. Attentiveness 3. Ability to Communicate Clearly 4. Knowledge about the Products/Company 5. Ability use Positive Language 6. Time management Skills 7. Closing Ability 8 Willingness etc...
Communication Skill, I think so :) :p
Politeness and calmness