17
July.

2024

Navigating Diversity and Inclusion in the Workplace
Navigating Diversity and Inclusion in the Workplace: Strategies for HR professionals

Like the multifariousness of flowers included in the garden, a typical workplace should also constitute diverse human resources whose perspectives and ideas are heartily welcomed in the organization. The quote of the writer of We Do This ‘Til We Free Us’, Mairam Kaba, “Why be a star when you can make a constellation” can be aligned with the adoption of...

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9
July.

2024

Budgeting and Cost Control in Project Management
Budgeting and Cost Control in Project Management: Tips for Success

“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.” This project management quote by Woody Williams unriddles the significance of project management. Project management involves various processes from brainstorming to final execution. One of the prominent reasons for any project to be...

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25
June.

2024

Reducing Customer Wait Times
Reducing Customer Wait Times: Strategies for Efficient Call Handling

Beep beep….. The inquisitive query of a customer may turn into anger when he/she has to wait for a longer time before the call center agent picks up a call. This may result in bad customer experience and dissatisfaction among customers causing irateness and even mood swings of switching to another business ultimately leading to the loss of business in...

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14
June.

2024

project management software
Using Project Management Software: Tools to Streamline Planning and Execution

Undertaking a project is a tectonic thing that requires a series of planning and collaboration of team members and concerned individuals in a very efficient and smooth way. From a plain-vanilla project to Byzantine projects, they require planning from the root for their ultimate success. A project may look simple but it has to undergo several changes, and discussions within...

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8
June.

2024

HR Data Analytics
HR Data Analytics: Using Metrics to Drive Informed Decision-making

“What gets measured gets improved.” This quote by Peter Drucker unriddles that measuring the factors gets the potentiality of enhancements or development. If the factors are left as they are, there is no room for embracing new changes and updates, And data plays a crucial role in analysis and decision-making. The field of HR is habitually changing and centric to...

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25
May.

2024

Effective Call Scripting
Effective Call Scripting: Enhancing Customer Interactions and Satisfaction

“Hello, May I help you, Sir/Ma’am?” Initiating the conversation with the former greetings and ending with the satisfactory conclusion for customers, customer service representatives or call center agents have to keep these notes in mind. The main objective of CSRs is to solve the issues of the customers with positive interaction. From a mini dissatisfaction also, businesses can bear losses...

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15
May.

2024

Managing Conflict in the Workplace
Managing Conflict in the Workplace: Tips for HR Professionals

The workplace is a locus of employees belonging to distinct backgrounds, diverse personalities, and opinions. It's no doubt to illustrate that discord or conflict is bound to occur starting from mini disagreements to large blowups. Among the various skills and responsibilities of HR, the competency of recognizing the conflict amidst the organization between the employees, understanding the root cause of...

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7
May.

2024

Scope Creep in Project Management
Scope Creep and How to manage it: Keeping Projects on Track

A project gets launched afterlots ofprocesses such asideation, team discussions, analysis of challenges and problems amidst the project, and many more. Within the project tenure, the stakeholders may approach new chancesorclientsaddextra tasks outside the scope of the agreement between the clients and the companythat'shandling the project. Scope canbe definedas the workthatisrequiredin a projectandscope management is an indispensable part of project...

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9
April.

2024

Technology Trends in Call Center Management
Technology Trends in Call Center Management: AI, Chatbots, and Automation

A happy and satisfied customer should be the end pretension of any business indeed along with other substantial goals. With the reason to accentuate customer satisfaction in order to hold the same customer in business for a longer time and belly up prospective clients, call centers act as conciliators between the organization/agents and the customers. There are various types of...

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20
March.

2024

Risk Management in Project Planning
Risk Management in Project Planning: Identifying, Assessing and Mitigating Risks

“With the great project comes Greater Risks.” This quote can be cherry-picked as the substitute in terms of Project Planning rather than expressing the “With great power comes great responsibility” quote of the Spider-Man series. In the previous blog, we discussed the Agile and Waterfall Project Management Methodology. A project is set up with the stipulated time involving human resources...

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4
March.

2024

Agile and Waterfall Project Management Methodology
Agile vs Waterfall: Choosing the Right Project Management Methodology

“Project management is like juggling three balls- time, cost, and quality. Program management is like a troupe of circus performers standing in a circle, each juggling three balls and swapping balls from time to time.” This amusing quote by Geoff Reiss demystifies the management, challenges, and corollaries of project management. In layman's terms, a project is a work followed by...

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25
February.

2024

Effective Performance Appraisal Techniques
Effective Performance Appraisal Techniques: Enhancing Employee Development

An employee works 9 to 5 in the organization. His/her efforts contribute to the effective business of the organization. In return for his/her commitments, he/she gets monetary compensation. However, the exchange of commitments and monetary remuneration is not limited to just a mere barter system. The organization must consider the factors that contribute to in excelling the career of the...

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7
February.

2024

Managing High Call Volumes
Managing High Call Volumes: Tips for Efficient Resource Allocation

“It takes months to find a customer…… seconds to lose one.”- Vince Lombard When a customer needs help or support for the usage of the product or service, he or she anticipates the remedy of the confusion or problem that he or she is having with the product or service. For the expectation of receiving enough and immediate response, he or...

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25
January.

2024

The Importance of Employee Onboarding
The Importance of Employee Onboarding: Best Practices for a Smooth Transition

VACANCY OPEN!!! The vacancy communique of a certain organization or a company is published through social media, newspapers and other networks explicating the qualifications, experiences, and the job requirements. People matching the criterions apply for the job through the various processes for a company per company policies. Then interview are conducted after further examinations, the respective candidates undergo through recruitment...

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13
January.

2024

Creating a positive work environment in Call Centers
Creating a positive work environment in Call Centers : Motivation and Recognition

“May I help/assist you, Sir/Ma’am?” This is the most common statement/question used by call center agents to callers or service-seekers who want to exhibit queries, complaints, or recommendations regarding the products and services. Call center agents act as the mediator of contact between businesses and customers as hundreds or even thousands of calls are handled by the call center agents,...

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26
December.

2023

Workplace Harassment Prevention
Workplace Harassment Prevention: Creating a safe and respectful environment

“Zero Tolerance Against Harassment” This note with a statement can be found in every bank, corporate house, financial institution, and workplace. Along with punctual clock-ins and clean apparel as two of the most important company policies, raising a voice against harassment or sexual harassment is also compartmentalized as the strict company policy of any organization. Sexual harassment is not a...

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14
December.

2023

Employee Wellness Programs at workplace
Employee Wellness Programs: Promoting Mental and Physical Health at Work

Work, work, work!! For the reasons of financial compensation for employees on the one hand and achievement of business objectives on the other hand employers, the work or say tasks assigned to the employees working in the organization perform whether it be a 9 to 5 job or Work from Home module. After clocking in, the ticktock of the work...

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1
December.

2023

The Role of HR in Talent Acquisition
The Role of HR in Talent Acquisition : From Job Posting to Hiring

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” Lawrence Bossidy quoted this. HR is a prime player along with organisational culture garnering the responsibility of retaining the workforce for the longer term. The duties and responsibilities of personnel related to the...

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23
November.

2023

Strategies for creating a positive company culture and employee engagement
Strategies for Creating a Positive Company Culture and Employee Engagement

“Talent is the multiplier. The more energy and attention you invest in it, the greater the yield.” Marcus Buckingham, Author and business consultant quoted this. An organization’s sustainability is determined by its strong foundation i.e. the human resources. Besides, technological equipment, and expensive materials in the organization to operate its core activities, human resources are the ones who are the drivers...

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2
November.

2023

Remote and Hybrid Work Models
Remote Work and Hybrid Work Models : Challenges and Solutions for HR

9-5 Job at the workspace with the physical presence at the workstation! This schedule was the common norm for every jobholder whether it be in the corporate world or academic field and suddenly with the outburst of a global pandemic, COVID-19, this norm has turned outdated and the companies started experimenting with various work arrangements. The working model of coming...

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